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Jira Service Desk is great software where the power of Jira is used to manage a Service Desk. However, as any software, Jira Service Desk have limitations and issues. In this post I wanna show how solve one of this limitation :): JSDSERVER-4258. Let me introduce the ….. problem In Jira Service Desk we cannot edit…
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In this post we will see how manage users and groups directly in a Confluence Space. Let me introduce this addon: Custom Space User Management (CSUM) Give some administrative power to Space Admin This addon gives a great feature: Space Admins can manage user and groups. This allows a function to be made available directly to…
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As I wrote in others posts, both in MrAddon and Artigiano blog, eazyBI is the best tool inside Jira to to Business Intelligence. However, I think some practical features are missing. Let me explain Copy a report As show in following figure we cannot copy a report, but only: Rename Move to Export definition Delete…
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Thank you very much to all of you who have made this possible! Especially Fabio Genovese (Artigiano del Software) for his great help and invaluable collaboration in the MrAddon team. We started this year with a big smile! With much desire to continue growing, little by little, step by step, but always in the right…
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Yes, as many of you know, the new FASTER browser is not Google Chrome, is Firefox! For this reason, and because many users are asking us to allow Firefox, we have enabled it, and we have published all applications to be compatible with Firefox! Please, be patient, because our plugins for Firefox at this moment…
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…. and now we explain what happen and how solve or which workaround we can apply ;). Scenarios Sometimes we forgot change Resolution field when we close the issue and, after, we wanna change it with the correct value BUT we cannot do this. As shown in following GIF: We can change Fix Version/s field…
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In this post we will discuss about Notifications. We will see how we can manage and than how can extent the management 😉 Let’s go 😉 Out-of-the-box Out-of-the-box Jira have: Standard Notification Scheme codename SPAMMER 😛 , because send email for all events First of all, identify all situations where user need an email ping.…
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Try it for free in the Atlassian Marketplace! Here a video of “Kanban Combined WIP” for Jira Server and Jira Cloud and the plugin “Issue Card Printer” for Jira Server and Jira Cloud And “New Status Colors” for Jira Server and Confluence Server and “New Status Colors PRO” for Jira Server, Jira Cloud Try it…
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…. and now we explain how discover who do this action. As a modern Sherlock Holmes we have all tools to do this 🙂 Audit Log Confluence out-of-the-box have all tools we need to discover the guilty :-P. Just select Cog menù -> General Configuration > Audit log. In this page you can see: Actions on Spaces Actions…
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As I wrote, It’s possible. We can create Jira Service Desk requests without login in PORTAL, using another interesting addon. Let me explain Anonymous Portal for Jira Service Desk Using this addon, as addon maker explain in this video: we can create a request. Only a simple configuration: specify a user to use as anonymous…
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PORTAL is the name of Customer point-of-access for Jira Service Desk request. In this post we will show how configure and customize it, using both out-of-the-box features and specific addons. Basic customization Jira Service Desk Out-of-the-box provides some graphical customizations, like: PORTAL logo and colors Names and project descriptions and so forth 🙂 As…
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We have released a new version of our plugins for Jira: Description Templates for Jira Description Templates for Jira Cloud Now with more templates of the description field content ( until 4 Templates each user can save in each navigator/computer). Now you can save the Name of the Templates! The Templates are stored in cookies…
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www.MrAddon.com ®: Jira & Confluence Administration Support Blog & Ethereum Dev Blog - [www.MrAddon.blog] ® 