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In this exercise we want to set the GOAL for Summer tickets in Jira Service Desk. To do this, we need two calendars configured in Jira Service Desk (the usual calendar and the summer time calendar). Now we can fork the GOALS of each SLA and do the trick! The trick is use the JQL…
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You can download the cheat sheet here: atlassian-jql-cheat-sheet-2 If you need more info about how to use JQL, tricks, etc, we strongly recommend the Book “JQL Per tutti” of Fabio Genovese (Artigiano del Software) Available in Italian, Spanish, Catalan, French and English! Post by MrAddon
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In this exercise of the eazyBI training we want to mix the content of an Excel file with our Jira issues using an Account/cube of the one of the most famous plugins for Business Intelligence and Analytics for Atlassian Jira called eazyBI. First we need an Excel file of course, we will use a column…
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This article is based on this post (link) Question: “We would like to know if we can configure more than one email channels for one service desk project. This is because we would like to create three channels to attend issues in the same project.” Answers: By default in JSD you are only allowed to have a single…
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Structure, as many of you know, is one of the best plugins for Jira to: Organize issues with multi-level hierarchy Visualize and Report at Project Portfolio level (PPM) Create dynamic structures and roadmaps In this exercise we will install Structure and Structure.Gantt for Jira (Structure must be installed before install Gantt, because Gantt plugin is free… but…
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This post is the continuation of: BigPicture and NewStatusColorsPRO for Project Management in JIRA In this post we want to show: BigPicture Jira Dashboard gadgets Export from BigPicture using BigTemplate Jira plugin How to change the BigTemplate “templates” Other config params of BigPicture If you need a control panel to track your Programs, we explain…
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As many of you know Jira version 7.6 has schemes for the Priority field. Jira 7 features enabled by major version But what about the Jira Server that are not updated? We can do something? …. Yes, if we have Scriptrunner. We can use Behaviours! (here the documentation) Use this code: We can use it as initialiser and…
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This post is the continuation of: How to set a default description template in your Jira tickets. Now in the second part of the post we want the same thing, but not “hardcoded”. We want to create new tickets based on a description of an existing Jira ticket (and we will use this kind of…
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Definition of Token 1a : a piece resembling a coin issued for use (as for fare on a bus) by a particular group on specified terms b : a piece resembling a coin issued as money by some person or body other than a de jure government c : a unit of a cryptocurrency You…
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Desde el 12 de mayo es exigible la aplicación por parte de las empresas del registro horario de la jornada diaria, tal como se publicó en el Real Decreto-ley 8/2019, de 8 de marzo, de medidas urgentes de protección social y de lucha contra la precariedad laboral en la jornada de trabajo; a partir del…
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This post is the continuation of: How to integrate Trello with Jira Cloud Integrate Jira and Slack in both directions with NextUp Jira Integration+ Now we want to make a triple integration between UpTimeRobot , OpsGenie (currently called Jira Ops) and Slack. First of all, in UpTimeRobot we configure a permanent “ping” to one of…
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It’s very easy and the wizard for the integration is very very good! First install the Jira Bot Integration+ in Slack. Use this link After this, install the NetUp Jira integration plus add-on in Jira as usual (task to be done by your Jira Administrator) Open the Jira integration configuration: Usually in the link https://jira.example.com/plugins/servlet/jiraplus/admin…
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