WARNING!! if you want to upgrade JIRA from 6 to 7.2.x and then install Service Desk 3.2.x … YOU MUST READ THIS FIRST

After upgrading to JIRA Service Desk 3.2.x, Service Desk project’s navigation bar shows “Unable to render element due to an error” <<Font>> Minimum upgrade version is the problem If you don’t have JIRA Service Desk 3.0 or JIRA 7.0, first upgrade to JIRA 7.0 and then JIRA Service Desk 3.0 (with the .obr file). Then, upgrade to…

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Atlassian Crowd LDAP problems and downtimes?… see this post

After the upgrading of Crowd, our servers experimented a new problem… sometimes Crowd becomes “stuck” (also JIRA & Confluence because the SSO) and the log of Crowd show errors in the LDAP connection… but not always… two times a week.. etc. Examples of errors in the log: Caused by: com.atlassian.crowd.exception.OperationFailedException: org.springframework.ldap.PartialResultException: nested exception is javax.naming.PartialResultException…

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[SOLUTION] The issue lost the workflow transaction buttons and when the issue is moved an ERROR is triggered

Launch the Integrity checker from the Administration view “Check Workflow Integrity” ( in order to avoid timeout on the web transaction, is good option connect to the original IP:PORT of the JIRA for example: http://127.0.0.1:8080) If when the issue is moved an error is raised like “duplicate key entry…“, the best option is launch this instruction in…

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