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In this exercise we want to set the GOAL for Summer tickets in Jira Service Desk. To do this, we need two calendars configured in Jira Service Desk (the usual calendar and the summer time calendar). Now we can fork the GOALS of each SLA and do the trick! The trick is use the JQL…
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This article is based on this post (link) Question: “We would like to know if we can configure more than one email channels for one service desk project. This is because we would like to create three channels to attend issues in the same project.” Answers: By default in JSD you are only allowed to have a single…
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