As I wrote, It’s possible. We can create Jira Service Desk requests without login in PORTAL, using another interesting addon. Let me explain
Anonymous Portal for Jira Service Desk
Using this addon, as addon maker explain in this video:
we can create a request. Only a simple configuration:
specify a user to use as anonymous and … this is the filan result 😛
access to PORTAL without login.
This post is an integration of Jira Service Desk Post dedicated to PORTAL customizations.