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In this exercise we want to set the GOAL for Summer tickets in Jira Service Desk. To do this, we need two calendars configured in Jira Service Desk (the usual calendar and the summer time calendar). Now we can fork the GOALS of each SLA and do the trick! The trick is use the JQL…
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In the previous post we have talked about how to integrate Freshdesk with Jira Server: Integrating Freshdesk with Jira Now we will focus in another new app for Freshdesk called “Kanban board“. With this app, we will ready to start using a Kanban board to visualize our tickets, and to move between columns to change…
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In this new post, we want to try to integrate the fantastic Service Desk tool called Freshdesk with our usual Jira Software server on premise system. The integration now is very easy, but has some security problems in the Jira side. But those problems can be solved doing some extra config in the Jira system.…
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In this exercise of the eazyBI training we want to mix the content of an Excel file with our Jira issues using an Account/cube of the one of the most famous plugins for Business Intelligence and Analytics for Atlassian Jira called eazyBI. First we need an Excel file of course, we will use a column…
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This article is based on this post (link) Question: “We would like to know if we can configure more than one email channels for one service desk project. This is because we would like to create three channels to attend issues in the same project.” Answers: By default in JSD you are only allowed to have a single…
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Se me ha ocurrido hacer una breve consulta comparativa en Google Trends, para poder evaluar en que momento estamos sobre la evolución de las metodologías Ágiles en el mundo del Desarrollo del Software. En este caso, una comparativa entre las ciudades de Madrid y Barcelona (España). Para ello, se me ha ocurrido monitorizar la evolución…
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LA APP QUE TE AYUDA A ENCONTRAR UN ABOGADO Explícanos en que situación te encuentras, te ayudaremos en tus primeros pasos y te pondremos en contacto con un abogado, para que puedas estar asesorado y conocer las posibles soluciones o alternativas … estamos a tu lado, puedes llevarnos en tu móvil. ABOGADO SOMOS LA APP…
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Muchas gracias a Sebastien Fouache por grabar el evento con una GoPro para los que no pudimos ir! Parece que las herramientas de Atlassian como Jira, Confluence y Jira Service Desk se están poniendo de moda en Barcelona! En los videos veréis las exposiciones de Julien Femia de Atlassian, Ricard Bernat de l’Hospital Dexeus i…
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Great news for all our customers! Our Jira Service Desk portal, now available on: MrAddon Support App on Apple Store MrAddon Support App on Google Play Store Support Web By MrAddon
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New status colors PRO for JIRA Cloud. A lot of new colors for your JIRA statuses COMPATIBLE WITH JIRA SERVICE DESK What is New Status Colors PRO? With this JIRA Server add-on, your JIRA users will live in a full-color world! … more beautiful than the usual and bored “blue”, “yellow”, “green” in the statuses…
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Hi people, We have released a new version of our FREE plugin “New Status Colors” for JIRA. We have added a new words ( “Deny” and “Denied” ) to the RED statuses. Enjoy it & COLORIZE THE WORLD! TRY IT FREE FOREVER! And if you NEED MORE…, try the PRO VERSION! TRY THE PRO VERSION!…
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After upgrading to JIRA Service Desk 3.2.x, Service Desk project’s navigation bar shows “Unable to render element due to an error” <<Font>> Minimum upgrade version is the problem If you don’t have JIRA Service Desk 3.0 or JIRA 7.0, first upgrade to JIRA 7.0 and then JIRA Service Desk 3.0 (with the .obr file). Then, upgrade to…
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