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Atlassian has just announced the most important event in Europe on Jira Service Management, so you can learn directly from the manufacturer its vision on ITSM and ESM. The event will be in London on December 8, and the TecnoFor team will be present, to learn first-hand about Atlassian’s future plans (if you’re going to…
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In this exercise, we will use a sample code of Adaptavist library in order to create a new “Escalation Service” in Jira (using the plugin Scriptrunner for Jira) to create scheduled alerts from a Jira JQL query to a Slack channel (using a Webhook). (click here to see the sample code) As first step, go…
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ROADMAPS: AUTOMATIONS! TRASH & PROJECT ARCHIVING: ROADMAPS IN CLASSIC PROJECTS: (COMING SOON) ADVANCED ROADMAPS: (COMING SOON IN PREMIUM EDITION): AUTOMATION: INTEGRATIONS WITH THIRD TOOLS LIKE MICROSOFT TEAMS TRASH AND PROJECT ARCHIVING (COMING SOON):
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El próximo 9 de marzo arrancamos una nueva edición del curso de 𝗠𝗮𝘀𝘁𝗲𝗿𝗶𝗻𝗴 𝗝𝗜𝗥𝗔. El curso más completo para administradores, gestores de proyectos y desarrolladores de la herramienta de Atlassian. Inscripciones en https://knowtech.es/curso/1179
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Terraform is a tool for building, changing, and versioning infrastructure safely and efficiently. Terraform can manage existing and popular service providers as well as custom in-house solutions. Infrastructure is described using a high-level configuration syntax. This allows a blueprint of your datacenter to be versioned and treated as you would any other code. Additionally, infrastructure…
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In this exercise we want to set the GOAL for Summer tickets in Jira Service Desk. To do this, we need two calendars configured in Jira Service Desk (the usual calendar and the summer time calendar). Now we can fork the GOALS of each SLA and do the trick! The trick is use the JQL…
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In the previous post we have talked about how to integrate Freshdesk with Jira Server: Integrating Freshdesk with Jira Now we will focus in another new app for Freshdesk called “Kanban board“. With this app, we will ready to start using a Kanban board to visualize our tickets, and to move between columns to change…
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In this new post, we want to try to integrate the fantastic Service Desk tool called Freshdesk with our usual Jira Software server on premise system. The integration now is very easy, but has some security problems in the Jira side. But those problems can be solved doing some extra config in the Jira system.…
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In this exercise of the eazyBI training we want to mix the content of an Excel file with our Jira issues using an Account/cube of the one of the most famous plugins for Business Intelligence and Analytics for Atlassian Jira called eazyBI. First we need an Excel file of course, we will use a column…
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This article is based on this post (link) Question: “We would like to know if we can configure more than one email channels for one service desk project. This is because we would like to create three channels to attend issues in the same project.” Answers: By default in JSD you are only allowed to have a single…
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Se me ha ocurrido hacer una breve consulta comparativa en Google Trends, para poder evaluar en que momento estamos sobre la evolución de las metodologías Ágiles en el mundo del Desarrollo del Software. En este caso, una comparativa entre las ciudades de Madrid y Barcelona (España). Para ello, se me ha ocurrido monitorizar la evolución…
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Example script code in Groovy to read attributes from persons of the LDAP in Jira Server or Datacenter by MrAddon @GrabResolver(name=’apache-snapshot’, root=’http://repository.apache.org/snapshots/’) @Grab(group=’org.apache.directory’, module=’groovyldap’, version=’0.1-SNAPSHOT’) import javax.naming.Context; import javax.naming.NameNotFoundException; import javax.naming.NamingEnumeration; import javax.naming.NamingException; import javax.naming.directory.Attribute; import javax.naming.directory.Attributes; import javax.naming.directory.BasicAttribute; import javax.naming.directory.BasicAttributes; import javax.naming.directory.ModificationItem; import javax.naming.directory.SearchControls; import javax.naming.directory.SearchResult; import javax.naming.ldap.InitialLdapContext; import javax.naming.ldap.LdapContext; import javax.naming.ldap.LdapName; import java.text.MessageFormat;…
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www.MrAddon.com ®: Jira & Confluence Administration Support Blog & Ethereum Dev Blog - [www.MrAddon.blog] ® 