1. Launch the Integrity checker from the Administration view “Check Workflow Integrity” ( in order to avoid timeout on the web transaction, is good option connect to the original IP:PORT of the JIRA for example: http://127.0.0.1:8080)
  2. If when the issue is moved an error is raised like “duplicate key entry…“, the best option is launch this instruction in the MySQL database (jiradb)

delete from moved_issue_key where old_issue_key = 'KEY'

*Note: The ‘KEY’ must be replaced by a valid issue key

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