In the previous post we have talked about how to integrate Freshdesk with Jira Server:

Now we will focus in another new app for Freshdesk called “Kanban board“.

Captura de pantalla 2019-07-24 a las 20.09.27

With this app, we will ready to start using a Kanban board to visualize our tickets, and to move between columns to change the status.

Captura de pantalla 2019-07-24 a las 20.11.19

So, let’s start with the integration, just use your Freshdesk domain ( like mraddon.freshdesk.com) and use your API Key (that will be in your Profile section inside Freshdesk). See here more info

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Once configured, we are ready to show the Kanban board. You must click en the left bar section in the “Kanban board” button. You will see something like the picture below.

Captura de pantalla 2019-07-24 a las 20.11.49

The App can be configured in the order and type of columns. We can split the columns by assignee, by statuses, by priority, or others…

Captura de pantalla 2019-07-24 a las 20.12.27

Captura de pantalla 2019-07-24 a las 20.12.17

You can also filter the cards.

Captura de pantalla 2019-07-24 a las 20.12.49

The system is Drag’n’drop to change the status of the cards/tickets, and offers a visual preview of the ticket fields in a right panel.

Captura de pantalla 2019-07-24 a las 20.14.38

We miss some features like a background image, possibility to configure a WIP limit in columns, do combinations/merge columns, and other things…. but it’s just the version 1 of the App… Congratulations to the creators of the plugin! Keep it UP!

Post by MrAddon

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