Introducing our Forge App
Priority Matrix for Jira Cloud
Make your priority changes based on a configurable Matrix based on Impacts and Urgencies.
We found that many of our customers need to prioritize their tickets based on two factors coming from a business logic and not on the criteria of the user who opens the ticket or the agent who is attending it.
Traditionally this was solved, depending on the platform, with a hard-coded script using ScriptRunner or Automation.
The problem with this method is the impossibility of modifying this priority matrix by the project leader, always having to resort to us or to the Jira administrator to make any small modification.
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You can learn more about Priority Matrix at this link