In this example we want to create a simple Listener for Jira to reopen issues when are closed/done and someone comments the ticket.

Imagine, we have a ticket in status “DONE”

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And there is a “new comment”. Then, the Listener must reopen the issue, and the ticket becomes in “TO DO” status.

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In this example, we can use plugins like Adaptavist Scriptrunner or Groovy Amigo. In this case we will take a look into “Groovy Amigo“. (see more)

For the listener we will go to “Groovy Listeners” section in Jira System panel (once installed Groovy Amigo)

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And we will create the new listener: (In Event “Issue Commented” and for project X)

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with the code

import com.atlassian.jira.issue.Issue;
import org.apache.log4j.Category;
import com.atlassian.jira.component.ComponentAccessor
import com.opensymphony.workflow.WorkflowContext;
import com.atlassian.jira.workflow.WorkflowTransitionUtil;
import com.atlassian.jira.workflow.WorkflowTransitionUtilImpl;
import com.atlassian.jira.util.JiraUtils;
import com.atlassian.jira.issue.comments.CommentManager;
import com.atlassian.jira.issue.MutableIssue;

Issue issue  = event.issue
if (issue.getStatusObject().getName()=="Done")

  		WorkflowTransitionUtil workflowTransitionUtil = ( WorkflowTransitionUtil ) JiraUtils.loadComponent( WorkflowTransitionUtilImpl.class );
 		workflowTransitionUtil.setIssue((MutableIssue) issue)

We will need to change the action for the right ID of the transition. The same for the username who will execute the transition, and the name of the final status.

Captura de pantalla 2018-06-05 a las 21.46.54

And now… just try! comment some issue and will be reopened!

By MrAddon

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